Parts Support

Parts Support There's nothing more frustrating than being stranded when parts have to be ordered for your vehicle. You'll therefore be happy to know that GWM strives towards a 100% parts supply - and is already achieving an over 90% success rate!

To help realise our goal of a 100% parts supply rate, GWM boasts an impressive 5 500 square metre warehouse in Durban, keeping on average 8 000 different spare parts with a stock value exceeding R150 million.

All spare part orders are systematically handled with a user-friendly online ordering system, Partrack. Dealers are therefore enabled to correctly identify a part and check its availability and price before placing an order. Our supply rate of spare parts exceeds 90%, and we supply the balance of the spare parts within 14 business days to dealerships.

Esteemed courier City Couriers has firsthand experience in the motoring industry and ensures that GWM parts are delivered promptly. City Couriers has a full-time team on our premises to accept the handover of parcels, handle delivery queries, put spare parts in the proper packaging and correctly despatch them.

Spare parts are transported via road to main and regional centres within 24 hours, whilst outlying areas require a minimum of 72 hours for delivery. We ensure that 90% of the warranty spare parts ordered are delivered to the dealership by the next day.

Should the need arise, we will order the part directly from China via airfreight… nothing is too much trouble for you. This is just another way in which GWM South Africa is continuously striving to give our customers the efficient service and friendly support they deserve.

Please contact your nearest dealer.