Field Service Engineer

Main Purpose of Job:

Provide comprehensive vehicle product technical support to Dealerships, assisting in diagnosing and repairing complex vehicle issues. Analyse and prepare technical data for R&D purposes while resolving technical inquiries, conducting field service engineering support, and contributing to product development and reporting.

Minimum Qualification:

A bachelor's degree in engineering or a technical vehicle qualification.
Previous experience in technical support or customer service related to automotive technical support or similar industries (2-5 years).

Knowledge & Experience:

Strong problem-solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Wide-ranging knowledge of machinery and technological equipment.
Technical skills to install and repair equipment and software.

Behavioral Competencies:

Naturally helpful and enjoys assisting people with technical issues.
Ability to explain technical details simply.
Ability to work independently.
Critical thinking and ability to find solutions quickly and efficiently.

Technical Competencies:

Proficiency in diagnosing and repairing vehicle-related technical issues.
Experience with the TAR (Technical Assistance Request) System and remote diagnostics.
Knowledge of software testing, R&D, and technical bulletin writing.
Ability to install and configure computer hardware, software, networks, and applications.

Principal Areas of Accountability:

Provide brand/product and technical support to Dealerships facing technical challenges in diagnosing and repairing vehicle issues.
Address technical inquiries via the TAR System, remote diagnostics, and telephonic support to ensure prompt service and support.
Provide field service engineering technical support for product investigations or Dealerships, assisting in the prompt diagnosis and rectification of issues.
Travel to customer sites to perform site assessments as well as install, commission, maintain, and troubleshoot products.
Assist with R&D and software testing on new models and defective vehicles or components.
Carry out Dealership Technical Case Reporting and Validations, including Technical Bulletin writing or compilations.
Install and configure computer hardware, software, networks, and applications.
Diagnose equipment issues and perform repairs.
Evaluate a business's current facilities management operations and devise ways of improving them.

Please submit your application with your CV to careers@gwm.co.za and reference the job title.